Returns & Exchanges
Footwear fit matters. Our return and exchange process is designed to give buyers clear expectations before ordering and a straightforward path when an eligible standard item is not right.
Returns and Exchanges Policy
At Old Realm Leather, we want you to be satisfied with your purchase. We accept returns and exchanges for both defective and non-defective products, subject to the conditions below.
Return Window
You may request a return or exchange within 30 days of receiving your order.
Requests submitted after the 30-day return period may not be accepted.
Eligible Product Condition
Returned or exchanged products must be:
- New, unworn and unused
- In their original condition
- Returned with the original packaging
- Free from damage, stains, odors or signs of wear
Products that have been worn, used, altered or damaged after delivery cannot be accepted.
Defective, Damaged or Incorrect Products
If your order arrives defective, damaged or incorrect, contact us by email within 30 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the product and issue
If the return is approved, Old Realm Leather will provide return instructions and cover the reasonable return shipping cost.
Non-Defective Product Returns
We also accept returns for non-defective products within 30 days of delivery, provided they remain new, unworn, unused and in their original packaging.
For non-defective returns, the customer is responsible for the return shipping cost.
Exchanges
We accept exchanges within 30 days of delivery. Products must be new, unworn, unused and returned in their original condition and packaging.
To request a different size or product, contact us by email before returning your order. Exchange availability depends on current stock and production capacity.
Customers are responsible for return shipping costs for standard size or preference exchanges. If an exchange is required because we sent a defective, damaged or incorrect product, Old Realm Leather will cover the reasonable return shipping cost.
How to Request a Return or Exchange
All returns and exchanges must be requested by email.
Include your order number, the reason for your request and, when applicable, photographs of the product. We will review your request and send you the return address and instructions.
Do not return a product before receiving authorization and return instructions from us.
Restocking Fee
We do not charge a restocking fee for approved returns or exchanges.
Refunds
After we receive and inspect the returned product, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional time to display the refund in your account.
Contact Us
For return or exchange assistance, contact us using the email address or contact form provided on our website. Please include your order number with your request.
Old Realm Leather
https://oldrealmleather.com
Standard Returns & Size Exchanges
For an eligible standard item, contact us within 30 days of delivery before sending the footwear back. The item should be tried on carefully indoors and returned unused and unworn, without scuffs, stains or other signs of wear.
Please keep the original packaging, tags and any included accessories until you are certain the fit is right. For change-of-mind or standard sizing returns, the customer is responsible for return shipping unless we tell you otherwise.
Custom & Made-to-Measure Orders
Custom, personalized or made-to-measure footwear can have different return eligibility because it is prepared for a specific customer. If you are considering a custom fit, confirm the measurements, requested changes and return eligibility before approving the order.
If you only need help choosing a standard size or need extra width, contact us first—we may be able to help without turning the order into a bespoke commission.
Damaged, Defective or Incorrect Order
If your order arrives damaged, has a manufacturing issue, or is not the item you ordered, contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate resolution instructions.
Please do not wear or alter the footwear while a damage or incorrect-item claim is being reviewed.
Returns & Exchange FAQs
How do I start a return or exchange?
How do I start a return or exchange?
Contact us with your order number and the reason for the return or exchange. Please wait for return instructions before sending the item.
What if I ordered the wrong size?
What if I ordered the wrong size?
If the item is an eligible standard product and remains unworn, contact us within the return window. We can help identify the next size before you send it back.
Can I return boots after wearing them to an event?
Can I return boots after wearing them to an event?
No. Standard returns require the item to be unused and unworn. Try footwear carefully indoors before deciding to keep it.
Can I return a custom-size order?
Can I return a custom-size order?
Custom and made-to-measure orders can have different eligibility from standard products. Confirm the terms for your specific custom order before production begins.
When is a refund issued?
When is a refund issued?
After an eligible return is received and inspected, an approved refund is issued to the applicable payment method. Your bank or payment provider may take additional time to post it.
Need Help With a Return?
Contact Old Realm Leather with your order number and we’ll help you understand the next step.